Terms and conditions - Regular Cleaning

Service

  1. The cleaning rate is £14.00 per hour per cleaner.
  2. The Client agrees to provide all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Happy Home Cleaning Services.
  3. All cleaning equipment should be safe and in full working order.
  4. Happy Home Cleaning Services will make every effort to provide a temporary cleaner in the event of sickness or holiday. We will endeavour to get you a replacement cleaner on the day but this is not always guaranteed.
  5. Please note that the Client is not allowed to hire or offer work to any previous or present staff of Happy Home Cleaning Services without the consent of Happy Home Cleaning Services otherwise legal action will be taken. A cleaner may be employed directly by the client only upon payment to Happy Home Cleaning Services of equivalent to 6 months of the regular cleaning invoice.
  6. Happy Home Cleaning Services will not be responsible for triggering any alarm systems. The Clients should give specific instructions for deactivation/activation of any household alarm systems.

Payment

  1. Payments for cleaning services must be made in cash or by setting up a standing order to reach our bank on morning of the clean or bank transfer in advance by the day of the cleaning visit. Payment can be made by leaving cash in a sealed envelope on the day of the cleaning visit. Unfortunately if payment has not been received the cleaner will be advised not to complete the work.
  2. The Client can change the number of hours and the interval between cleaning visits by giving at least one Week's notice before the next cleaning visit.

Complaints

  1. The Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle the Client to nothing. No claims can be made against Happy Home Cleaning Services after the above time limits.
  2. In case of poor service Happy Home Cleaning Services will rectify problems arising as a result of its work. If the Client is not completely happy with the outcome of the work then Happy Home Cleaning Services operatives must be allowed to come back and re-do the job, otherwise no refund can be claimed due to the nature of the service.
  3. Happy Home Cleaning Services advises that the Client or a client's representative must be at the premises at the time of completion of the job so an inspection can be done and any correction is made on site on the same day.
  4. In case of damage or breakage Happy Home Cleaning Services will repair the item if possible or will credit the Client with the item's present value upon payment of cleaning services rendered.
  5. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
  6. The Client agrees to provide Happy Home Cleaning Services with all required information regarding damages caused by our operatives.
  7. Key replacement/locksmith fees are paid only if keys are lost/broken or damaged by our operatives.

Happy Home Cleaning Services reserves the right not to be responsible for:

  1. Delay for a cleaning visit due to traffic congestion or broken down equipment
  2. Cleaning job not complete due to the lack of suitable cleaning materials and/or equipment provided by the Client (e.g. vacuum cleaner, mop, sponge, clothes, cleaning liquids etc.) in full working order provided by the Client
  3. Lack of hot water or electricity
  4. Accidental damages caused by a faulty or not in full working order materials/equipment provided by the Client.
  5. Any accidental damages caused by our cleaners if the Client has an outstanding balance owed.

Cancellation

  1. The Client may cancel a cleaning visit/s by giving at least 48 hours advanced notice.
  2. The Client may terminate the whole service by giving 14 days advance notice in writing and specifying the last cleaning date.
  3. The Client agrees to pay the full price of the cleaning visit if he/she cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
  4. The Client agrees to pay the full price of the cleaning visit in the following events: our cleaners are turned away, no one home to let them in, problem with client's keys or no water or electricity available at client's premises.

Terms of business for end of tenancy cleaning and spring cleaning

Service

  1. An estimated quotation will be given prior to undertaking the work
  2. Happy Home Cleaning reserves the right to amend the initial quotation, should the client's original requirements change or due to incomplete or incorrect initial information. Any difference in the price will be added to the initial quotation.
  3. If Happy Home Cleaning need to collect keys from a third party's address outside the postal code of the premises where work is to be done then a £15.00 charge may apply.
  4. If there was a dog, cat or other hairy pet animal in the house/flat then an extra 15% of the total cost of the clean may be added to the initial quote due to the extensive amount of animal hair slowing down the cleaning process, unless agreed in advance.
  5. Please note that the Client is not allowed to hire or offer work to any previous or present staff of Happy Home Cleaning Services without the consent of Happy Home Cleaning Services otherwise legal action will be taken.
  6. Happy Home Cleaning Services will not be responsible for triggering any alarm systems. The Clients should give specific instructions for deactivation/activation of any household alarm systems.

Payment

  1. Final payment for cleaning services must be made in cash on morning of the clean or bank transfer in advance by the day of the cleaning visit. A 20% holding deposit will be asked for prior to the cleaning taking place. Cash payment can be made by leaving cash in a sealed envelope on the day of the cleaning visit. Unfortunately if payment has not been received the cleaner will be advised not to complete the work.

Complaints

  1. The Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle the Client to nothing. No claims can be made against Happy Home Cleaning Services after the above time limits.
  2. Happy Home Cleaning accept no liability for deductions from deposits made by landlords or letting agents. See below -
  3. Happy Home Cleaning Services advises that the Client or a client's representative must be at the premises at the time of completion of the job so an inspection can be done and any correction is made on site on the same day. This is the client's responsibility to do so.
  4. Unless otherwise agreed in advance the property must be clear of all rubbish and general household items. If we arrive and have to clear such items before proceeding with the clean, this will be charged at our hourly rate and will be added to the original quotation.
  5. From time to time we will take general ‘before and after photographs’ of areas of the property.
  6. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, and items of sentimental value, art and antiques.
  7. In the event of our negligence resulting to damage of your goods we will pay a sum equivalent to the cost of repair or replacement whichever is the smaller sum up to a maximum of £50 for any one item. This is dependant upon up to date payment of cleaning services rendered.
  8. The Client agrees to provide Happy Home Cleaning Services with all required information regarding damages caused by our operatives.
  9. Key replacement/locksmith fees are paid only if keys are lost/broken or damaged by our operatives.

Happy Home Cleaning Services reserves the right not to be responsible for:

  1. Delay for a cleaning visit due to traffic congestion or broken down equipment
  2. Lack of hot water or electricity
  3. Any accidental damages caused by our cleaners if the Client has an outstanding

Cancellation

  1. The Client may cancel the cleaning visit by giving at least 48 hours advanced notice.
  2. The Client agrees to pay the full price of the cleaning visit if he/she cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
  3. The Client agrees to pay the full price of the cleaning visit in the following events: our cleaners are turned away, no one home to let them in, problem with client's keys or no water or electricity available at client's premises.

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Tel: 0800 690 6197     Email:info@home-cleaning-brighton.co.uk